Frequently Asked Questions

What are pheromones?

Pheromones are extremely widespread in the animal kingdom and are used to communicate between members of the same species. The pheromones emitted by one individual can affect and change the behaviour of other individuals of the same species. Examples of pheromones with which pet owners will already be familiar are the sex pheromones of dogs and cats. In addition to making the bitch or queen more attractive to the male when they are in season, they can also influence territorial marking, aggression, etc...

Is the Feliway® device safe?

The Feliway® Diffuser device is made in the EC to comply with British Standard BS 60335. Similar devices are widely used across Europe for plug-in air fresheners, mosquito coils, etc.

Is the Feliway® device safe?

The Feliway® Diffuser device is made in the EC to comply with British Standard BS 60335. Similar devices are widely used across Europe for plug-in air fresheners, mosquito coils, etc.

Will Feliway® have any effect on other pets?

Pheromones are species specific and no effect on other pets is to be expected.

What pheromone is in Feliway® and is this safe for humans?

The pheromone in Feliway® is a synthetic copy of the familiarisation facial pheromone that cats use to mark objects in their environment. The actual concentration of pheromone in the air at any one time is tiny and as pheromones are species-specific, the feline pheromone in Feliway® will have no effect on humans.

How long should it take before I see an effect?

It depends of the nature and the extent of the problem for which you are using Feliway®. Some cats would show signs of improvement in less than a week. In any case, we advise to continue using Feliway® for at least a month, before assessing its effectiveness.

What should I do if the problem is not solved after a month?

First of all, you should give at least a month before you conclude that it is not working. Some cases take longer to respond. Then the following points should be checked: all marked areas (urine or scratches) and all prominent objects along the cat’s pathway have been treated once a day for 4 weeks. With the diffuser, check that it has been plugged in a place where it could diffuse without restrictions and it has been left switched on 24 hours a day for 4 weeks.

Should you use the device if you suffer from asthma?

In addition to the pheromone content, Feliway® contains a paraffin-type mineral oil of a kind common to other air freshener devices. We are not aware of specific problems for asthma sufferers from such devices, however if you consider yourself to be particularly sensitive, or have had problems when using similar devices in the past, then we advise you to use the device only after consulting with your GP.

Is Feliway® safe to use if you are pregnant?

Both the Feliway® Diffuser and spray are safe to use if you are pregnant. Feliway® is species specific and has no affect on humans or other animals.

The diffuser smells of burning – is it safe?

The Feliway® diffuser device is made in the EC to comply with British Standard BS 60335. The device is widely used across Europe for plug-in air fresheners, mosquito coils, etc. New diffusers may smell slightly when first switched on, just as an electrical heater might when dust has collected on it. Diffusers in a very dusty environment may smell more persistently. Be sure that a dog or cat has not urinated or sprayed onto the device.

Where should I plug in the Feliway® Diffuser?

You should plug the Feliway® Diffuser in the room most affected by the marking behaviour.

If Feliway® is being used to help reduce or prevent another behavioural or medical problem you should plug the diffuser in the room where the cat spends most of its time. A diffuser should cover an area of 50 to 70m², but must not be covered, placed behind a door or underneath furniture.

Why should I not plug the diffuser in under furniture?

You should not plug the diffuser in under furniture as oil vapour (carrying the pheromone) will rise in a column of warm air above the device. If this rising air is blocked (e.g. under a shelf, table, cabinet, etc) the oil may re-condense and leave a visible mark. Circulation of pheromone will be impaired.

How long should I use Feliway® for?

Feliway® should always be used for at least four weeks. The diffuser should remain switched on continuously and the refill replaced as required. If you are using the Feliway® Spray, it should be applied daily for at least one month, even if you see an improvement. Please be aware though in some situations longer use may be required. Please speak to your veterinary practice for further details.

Why should I use the Feliway® Diffuser and the Feliway® Spray?

In multicat households the use of the diffuser will reduce the general level of stress while the spray can be applied to specific areas.

Do I need to change the refill even though the liquid has not completely run out?

Some devices will run for a little longer than the 4 weeks due to differences in location, air turnover, etc and you may get slightly more than 4 weeks. But remember that the device will never empty completely as the last few millilitres of liquid are not sufficiently in contact with the wick. It is therefore recommended to replace the refill after 4 weeks.

The level of liquid appears to not be going down?

Slight variations will occur depending on air turnover. Check that the wick is not broken (should extend from the bottom of the liquid to a level flush with the top of the heated ceramic plate). Check the device is turned on all the time. Finally, try the device in a different electrical socket. If the problem persists, please do not hesitate to contact us.

Can I use the Feliway® diffuser in the same room as a plug in air freshener?

Yes – But beware that some strong smelling air fresheners and deodorisers can upset sensitive cats.

Should I switch the diffuser off at night?

No – the diffuser should be left on continuously day and night. Efficacy was demonstrated in clinical trials with no interrupted use of the diffuser.

Can I use the liquid from the Feliway® Spray in the Feliway® Diffuser ?

No, the Feliway® spray is alcohol based and should never be used in the Feliway® diffuser.

Can I use the Feliway® refill in the D.A.P.® diffuser device?

Yes the device is the same, although they should never be used in any other plug in device such as an air freshener.